Establish Intelligent
Contact Centers
By demonstrating caring, giving prompt responses, and being accessible around-the-clock through all touch points, you can improve the human connection with your customers and foster loyalty and confidence. To provide outstanding customer and agent experiences while reducing costs, you require a contact center powered by intelligent workflows and AI-infused technologies.
Streamline
Repeated Tasks
Automate recurring requests seamlessly to save crucial minutes on each customer engagement.
Syncing with
the Cloud
Give agents faster access to a variety of data types from various systems and sources so they can discover solutions to consumer inquiries.
Employ
Conversational AI
You can quickly grow operations, cut expenses, and raise employee output with the aid of virtual agents.
Ensure Data Privacy and IT Security
InfoCentrale has satisfied the demands of a number of companies who are accredited by international IT compliance standards. To provide you the confidence you need to concentrate on expanding your business, we go above and beyond the applicable international data privacy requirements.
Information Security
We take the security and privacy of your company's data very seriously, implementing the highest level security standards everywhere.
Regulation Adherence
We perform annual audits by respected, accredited third parties as well as routine internal audits.
Combating Fraud
We have a thorough program in place to prent fraud, including a worldwide ethics committee and hotline, fraud awareness campaigns, and QA and RAFM audits.