InfoCentrale
Business Management Services
InfoCentrale is a company that has operated for 5+ years. With major accounts continuing to be developed and nurtured through our North American Partnership, InfoCentrale focuses on providing BPO services and online support services for companies globally.
How Telemarketing Affects Your Business
Telemarketing is the direct marketing of goods or services to potential customers over the telephone, internet, or fax. The intrusive nature of telemarketing, as well as reports of scams and fraud perpetrated over the telephone, has spurred a growing backlash against this direct marketing practice.
Customer Satisfaction is
Our Motto
Telling customers what they
need even before they
realize themselves
Problems
There can be as many negatives using telemarketing as there are positives. In particular, you need to consider that.
Another major problems of telemarketing is that the customer lists are expensive to purchase and may not be up to date. Often, they do not result in a high number of actual sales. In many cases, the lists include the names of people who do not want unsolicited sales calls.
- The client wanted us to start the project within a quick time and needed help as they were doing this for the first time.
- Our team had to hire highly skilled and experienced telemarketers who had multilingual skills and who could handle the client's requests with ease.
Solution
Considering the client's requirements and challenges, our team at InfoCentrale Solutions devised a streamlined and systematic plan for the project. We hired 4 multilingual call center agents to kick start the project. Right from the beginning, our team was able to deliver the desired results and boost the client's outreach and sales.
Our telemarketing agents worked on this project out of multiple delivery centers to provide redundancy on this project, where time was critical. This also acted as a business continuity plan for the project.
Result
The client was highly impressed by the quality of the services by our highly skilled and experienced team of agents. We were able to boost the client's sales and revenue within a short time. The client was not only delighted to see the results we delivered but also the cost-effectiveness of the project.
