Cancellation and Refund Policy

1. Refund Eligibility 

Refunds are only available within 14 days of payment if the client determines that the service provided is non-functional, meaning the service fails to meet the agreed scope of work or is unusable due to errors on our end. To request a refund, clients must provide detailed documentation of the issues they’ve encountered.

2. Refund Exclusions  

Refunds will not be issued for any service beyond the 14-day period unless a severe operational failure directly attributable to our team is proven. Even after this period, we will still assist with any troubleshooting or issues that arise, but refunds will not be granted.

3. Cancellations 

Service cancellation requests must be made in writing at least 7 business days before the next scheduled payment date. Cancelling a service does not absolve the client of any outstanding payment obligations for services already rendered.

4. Dispute Resolution 

All quality disputes must be reported within 48 hours of the service delivery. These disputes should clearly explain the issue and evidence supporting the claim. We will review each case individually and, if the dispute is valid, work toward a resolution. However, after the 48-hour window, no refunds or adjustments will be provided.

5. Non-refundable Services

Custom projects, one-time consultations, and other bespoke services are non-refundable due to the personalized nature of the work and the time investment required. In these cases, we may offer revisions or corrections to ensure the service meets expectations.